When it comes to public utilities – your gas, electric, phone, cable and water bills – there's a lot to know, and the information can be confusing. The Attorney General's Office offers a variety of resources to help you understand your rights and what programs and services are available to you and your family. Having the right information can help you save money and more importantly, avoid being misled.
Recent changes to Illinois law allow AT&T to increase the rates for landline telephone service paid by customers enrolled in certain rate packages and permit AT&T to discontinue landline telephone service in particular areas. This FAQ provides information about these changes, which services may be affected, and what consumers can do if they are at risk of losing their landline service.
The following are resources to help you better understand your rights and the specifics of various public utilities programs:
Gas and Electric
For more information or to submit a complaint, contact Attorney General Kwame Raoul’s Consumer Fraud Bureau:
Spanish Language Toll-Free Hotline: 1-866-310-8398
You can also submit a complaint online: Consumer Complaint Submission Form
If you are considering switching your electricity supplier, visit the Illinois Commerce Commission’s website for more information at www.pluginillinois.org
Return to Protecting Consumers Main Page