Protecting Consumers

Health Care Bureau

HEALTH CARE COMPLAINT FORMS

Fill out our Health Care Complaint Form (English)   Large Print
Fill out our Health Care Complaint Form (Español)
Fill out our Health Care Complaint Form (Polish)

Call our Health Care Hotline at 1-877-305-5145 (TTY 1-800-964-3013)

The Attorney General’s Health Care Bureau was created to assist consumers with difficulties they encounter in obtaining health care services and insurance benefits through mediation, investigation and enforcement actions. The bureau also advocates for laws and policies that enhance the health care rights of consumers and educates consumers about those rights.

The Health Care Bureau’s toll-free hotline, 1-877-305-5145 (TTY 1-800-964-3013), operates to assist consumers with problems related to health care. Health Care Bureau mediators deal directly with the consumer to collect information regarding the complaint. The mediators then contact the health care provider or insurance company in an attempt to settle the dispute, in consultation with attorneys and a physician in the bureau.

The Health Care Bureau Can Help You With:

• Billing disputes
• Denial of coverage
• Denial of treatment as not medically necessary
• Partial payments on claims
• Unfair insurance practices
• False or misleading health care advertising
• Difficulty navigating the health insurance appeals process

Health Care Publications:

• Health Care Benefits Brochure English     Español
  
• Health Care Discount Plan English     Español
  
• Health Insurance Portability and Accountability Act (HIPAA) (PDF)
  
• Illinois Managed Care Reform and Patient Rights Act - Continuity of Care (PDF)
  
• Illinois Managed Care Reform and Patient Rights Act - Appeals and Independent Reviews (PDF)
  
• Mental Hearth and Substance Use Disorder Claim Denials (PDF)
  
• Prescription Drug Discount Cards (PDF)
  
• Your Patient Rights - The Fair Patient Billing Act (PDF)

Consumer Publications