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Illinois Attorney General Kwame Raoul
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Protecting Consumers

Protecting Consumers

Attorney General Kwame Raoul’s Consumer Protection Division protects Illinois consumers and businesses victimized by fraud, deception, and unfair business practices. The work of the Division is carried out by the following bureaus: Consumer Fraud Bureau, Charitable Trust Bureau, Franchise Bureau, Health Care Bureau, and Military and Veterans Rights Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the Attorney General’s Office will do its best to assist you, the Attorney General’s Office is prohibited from representing citizens privately. If you need a lawyer, please see our list of legal aid referrals or contact the Illinois State Bar Association.

Law enforcement actions are taken by the Attorney General to protect the public good and ensure a fair market-place. You can read more about major Attorney General Consumer Protection cases on the settlements page.

An important part of the Division’s work is to provide Illinois citizens with the information necessary to avoid becoming victims of consumer fraud and to aid in making wise purchasing decisions. To this end, our website contains a number of fact sheets, news releases and links to other consumer-related sites.

The Division also advocates on behalf of Illinois citizens by holding hearings and drafting reports and legislation on emerging consumer issues.

Consumer Complaint Forms

You can submit a complaint to our office by filling out the form online or by printing the complaint form from our website.

Consumer Complaint On-Line Submission Form

Printable Consumer Complaint Forms
If you prefer to download, fill out and print the Consumer Complaint Form please click on one of the following PDF versions of the Consumer Complaint form:

Printable Consumer Complaint Form (PDF) PDF document
Printable Consumer Complaint Form with Larger Text Size (PDF) PDF document
Printable Consumer Complaint Form en Español (PDF) PDF document
Printable Consumer Complaint Form - Polish (PDF) PDF document

Consumer Alerts & Warnings

Attorney General Kwame Raoul issues Consumer Alerts to media outlets across Illinois to raise awareness to the latest scam or fraud being reported in Illinois.

Please review the most recent Consumer Alerts to avoid becoming the victim of a scam.

Top Ten Consumer Complaints

More Consumer-Related Information and Documents

Consumer Publications and Documents
Advertising Auto Buying, Financing and Repair Children's Issues
Charitable Giving Credit and Lending Issues Every Cent Counts
Franchise Information and Publications General Consumer Issues and Common Scams Healthcare Issues
Housing Issues Programs and Services ID Theft
Internet Issues Protecting Small Businesses Brochure Telecommunications

Consumer Fraud Hotlines

1-800-964-3013 (TTY)

1-877-844-5461 (TTY)

1-877-675-9339 (TTY)

Spanish Language Toll-Free Hotline: 1-866-310-8398

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