Publications and Brochures

Attorney General Programs and Services

Advertising – General Provisions Retail Advertising

Auto Buying, Financing and Repair

Brochures and Pamphlets

Charity Issues

• The Savvy Consumer’s Checklist Donating Wisely (PDF)

Children and Youth Issues

• Childhood Lead Poisoning Prevention (Engish) (Español)
• Safe Kids: Protecting Children from Unintentional Injury (PDF)
• Protecting Children from Unsafe Children's Products (PDF)
• Surfing Safely - Online Safety Tips (PDF)
• Youth Action Brochure (PDF)

Credit and Lending Issues

• Advance Fee Loans (PDF)
  
• Bankruptcy (HTML) (PDF)
  
• Credit Cards (HTML) (PDF)
  
• Credit Reporting (HTML English) (PDF English) (PDF Polish)
  
• Informe Sobre el Credito (HTML) (PDF)
  
• Debt Collection (HTML) (PDF)
  
• FACT Act (Fair and Accurate Credit Transactions Act) (PDF)
  
• How to Obtain a Free Credit Report (HTML) (PDF English) (PDF Español)
  
• Looking for a Mortgage (PDF English) (PDF Español)
• Home Owner Rights (PDF English) (PDF Español)
• Mortgage Lending Guide (PDF English) (PDF Español)
• Mortgage Loan Tips (PDF) (PDF Español)
• Mortgage Loan Product Worksheet (PDF) (PDF Español)
• Mortgage Rescue Fraud (PDF)
  
• Mortgage Rescue Fraud Brochure (PDF) (PDF Español)
• The Truth About Payday Loans (HTML) (PDF) (PDF Español)
  
• The Payday Loan Reform Act (PDF)
  
• Predatory Lending (PDF)
  
• Refund Anticipation Loans (Instant Tax Refund Loans) (HTML) (PDF) (PDF Español)
  

Crime Victim Resources

Franchise Information and Publications

General Consumer Issues and Information on Common Scams

• Check 21 Facts (PDF)
  
• Consumer Tips Brochure (PDF)
  
• Electronic Checks, Substitue Checks, and Demand Drafts (PDF)
  
• Employment Services (HTML) (PDF)
  
• Electronic Check Conversion (PDF)
  
• Immigration Fraud (HTML)
  
• Immigration Fraud (PDF English)
  
• Immigration Fraud (PDF Español)
  
• Immigration Right Poster (PDF English)
  
• Immigration Fraud Poster (PDF Español)
  
• International Lottery Scams (PDF)
  
• Internet Employment Scams (PDF)
  
• Magazine Sales (HTML) (PDF)
  
• Multilevel Marketing (HTML) (PDF)
  
• Prevailing Wage Act Brochure (PDF English) (PDF Español)
  
• Pyramid Schemes (HTML) (PDF)
  
• Protecting Your Small Business (HTML) (PDF)
  
• Natural Gas Price Spiral Report (PDF)
  
• Scholarship Services (HTML) (PDF)
  
• Shopping (HTML) (PDF)
  
• Shopping for the Holidays (PDF)
  
• Small Claims Court (HTML)
  
• Sweepstakes and Contests (HTML) (PDF)
  
• Three Day Right to Cancel (HTML) (PDF)
  
• Derecho de Cancelar (HTML) (PDF)
  
• Travel (HTML) (PDF)
  
• Work-At-Home Schemes (HTML) (PDF)

Health Care Issues

• Health Care Discount Plan English     Español
  
• Health Insurance Portability and Accountability Act (HIPAA) (PDF)
  
• Illinois Managed Care Reform and Patient Rights Act - Continuity of Care (PDF)
  
• Illinois Managed Care Reform and Patient Rights Act - Appeals and Independent Reviews (PDF)
  
• Choosing a Medicare Drug Discount Card or Drug Discount Program (PDF)
  
• Cutting Costs On Prescription Drugs (PDF)
  
• Cutting Costs On Prescription Drugs Brochure (PDF)
  
• Medicare Prescription Drug Coverage and Illinois Cares Rx (PDF)
  
• Choosing A Drug Plan: It’s Not Just The Premium That Matters (PDF)
  
• Prescription Drug Discount Cards (PDF)
  
• Prescription Drug Prices (PDF)
  
• Protecting Yourself from Health Care Fraud Brochure (PDF English)
  (PDF Español)
  
• The Cost of Prescription Drugs in Illinois (PDF)
• Your Patient Rights - The Fair Patient Billing Act (PDF)
  
• Your Patient Rights - Fully Insured Employer Group Plan Brochure (PDF)
  
• Your Patient Rights - Individually Purchased Plan Brochure (PDF)
  
• Your Patient Rights - Managed Care Plan Brochure (PDF)
  
• Your Patient Rights - Self-Insured Employer Plan Brochure (PDF)

Home Repair and Housing Issues

• Financing Home Repairs (PDF)
  
• Gas and Electric - Consumer Rights (PDF)
  
• Gas and Electric - Consumer Rights (PDF Español)
  
• Your Electric Bill Brochure (PDF)   (PDF Español)
  
• Home Equity (HTML) (PDF) (PDF Español)
  
• Home Heating Brochure (PDF English)  Español  Polish
  
• Home Repair and Construction (HTML) (PDF)
  
• Home Repair: Know Your Consumer Rights (Color) (PDF)
  
• Home Repair: Know Your Consumer Rights (Black and White) (PDF)
  
• Home Repair and Remodeling Act (HTML)
  
• Household Moves (HTML) (PDF)
  
• Landlord and Tenant Rights and Laws (PDF)  (PDF Español) (HTML Español)
  
• The Natural Gas Price Spiral Report (PDF)
  
• The Savvy Consumer’s Checklist - Home Repair (PDF)
  
• Three Day Right to Cancel Home Repair (HTML) (PDF)
  
• Tips To Avoid Home Repair Fraud (HTML)

Identity Theft

• Consumer’s Checklist Protecting Your Identity (PDF)
  
• Phishing (PDF)
  
• Identity Theft Hotline (HTML)
  
• Information Security and Security Breach Notification Guide (PDF)
  
• Illinois Identity Theft Hotline brochure (PDF)
  
• Identity Theft (PDF)
  
• Placing A Security Freeze On Your Credit Report (PDF in English)
  
• Protecting Your Identity Brochure (PDF in English) (PDF en Español)
  
• Identity Theft Resource Guide for Illinois Consumers (PDF)
  
• Identity Theft Victim Kit (PDF)
  
• Reporting Identity Theft as a Victim (PDF)
  
• Carta de Robo de identidad (HTML) (PDF)
  
• Robo de identidad (HTML) (PDF)
  
• Federal Trade Commission – en Espanol
  
• Veterans Affairs Security Breach (PDF)

Internet Issues

• Online Auctions (HTML) (PDF)
  
• Online Safety Tips Brochure (PDF)
  
• Online Scams (HTML) (PDF)
  
• Shopping on the Internet (PDF)
  
• Holiday Shopping Online (PDF)

Student Issues

• Student Loan Fact Sheet (PDF)

Telecommunications

• Television Service: Understanding Your Rights (PDF)
• Detariffing – What It Is and How It Will Affect Consumers (HTML)
  
• Pay-Per-Call Services (HTML) (PDF)
  
• Phone Scams (HTML) (PDF)
  
• Spamming (HTML) (PDF)
• Understanding Your Telephone Service (PDF)
  
• Unwanted Junk Mail and Telemarketing Calls (HTML) (PDF)

Immigrant Assistance Program

• Immigration Services Providers: Frequently Asked Questions (en Español)
  
  
• Avoiding Dishonest Immigration Services Providers

CONSUMER FRAUD HOTLINES

Spanish Language Hotline: 1-866-310-8398