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Illinois Attorney General Lisa Madigan
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Protecting Consumers

Click Here for a Consumer Complaint Form PDF document
Click Here for a Consumer Complaint Form with Larger Text Size PDF document
Click Here for a Consumer Complaint Form en Español PDF document


Protecting Consumers

Attorney General Lisa Madigan’s Consumer Protection Division protects Illinois consumers and businesses victimized by fraud, deception, and unfair business practices. The work of the Division is carried out by the following bureaus: Consumer Fraud Bureau, Charitable Trust Bureau, Franchise Bureau, Health Care Bureau, and Military and Veterans Rights Bureau.

The Consumer Fraud and Health Care Bureaus offer informal dispute resolution programs for consumers with complaints concerning their purchases and health care. Although the Attorney General’s Office will do its best to assist you, the Attorney General’s Office is prohibited from representing citizens privately. If you need a lawyer, please see our list of legal aid referrals or contact the Illinois State Bar Association.

Law enforcement actions are taken by the Attorney General to protect the public good and ensure a fair market-place. You can read more about major Attorney General Consumer Protection cases on the settlements page.

An important part of the Division’s work is to provide Illinois citizens with the information necessary to avoid becoming victims of consumer fraud and to aid in making wise purchasing decisions. To this end, our website contains a number of fact sheets, news releases and links to other consumer-related sites.

The Division also advocates on behalf of Illinois citizens by holding hearings and drafting reports and legislation on emerging consumer issues.


Bank Foreclosure Settlement Information

After months of investigation and negotiations, Attorney General Lisa Madigan, in conjunction with other state attorneys general and federal agencies, has secured a multistate foreclosure settlement with the nationís largest banks that will provide $25 billion in badly needed assistance to homeowners harmed by fraudulent foreclosure and mortgage servicing practices. To assist homeowners in determining if they may be eligible for assistance according to the settlement, Attorney General Madiganís office developed a variety of resources for guidance.

Learn more about the national bank settlement announcement.


More Consumer-Related Information and Documents:

2008 Countrywide Home Loans, Inc., Settlement
• Final Judgment and Consent Decree
• FAQ's for Consumers

For more information, contact Bank of America at (800) 669-6607 or the settlement administrator of the 2008 settlement at (866) 411-6987.


2011 Countrywide Fair Lending Settlement
• Final Judgment and Consent Decree
• FAQ's for Consumers

For more information, contact the settlement administrator of the 2011 settlement, Rust Consulting, at (800) 843-5148 or info@CWFLsettlement.com.


2012 Wells Fargo Fair Lending Settlement
• Final Judgment and Consent Decree

For more information, contact the USDOJ at (800) 896-7743 (option #3) or wellsfargo.settlement@usdoj.gov.



Top Ten Consumer Complaints 2012 (Press Release)


Top Ten Consumer Complaints 2011 (Press Release)


Top Ten Consumer Complaints 2010 (Press Release)


Top Ten Consumer Complaints 2009 (Press Release)


Top Ten Consumer Complaints 2008 (Press Release)


Top Ten Consumer Complaints 2007 (Press Release)


Top Ten Consumer Complaints 2006 (Press Release)
Consumer Publications and Documents
Advertising Auto Buying, Financing and Repair Children's Issues
Charity Issues Crime Victims Credit and Lending Issues
Franchise Information and Publications General Consumer Issues and Common Scams Healthcare Issues
Housing Issues ID Theft Internet Issues
Protecting Small Businesses Brochure Telecommunications  
 

Consumer Fraud Hotlines

Chicago
1-800-386-5438
1-800-964-3013 (TTY)

Springfield
1-800-243-0618
1-877-844-5461 (TTY)

Carbondale
1-800-243-0607
1-877-675-9339 (TTY)

Spanish Language Toll-Free Hotline: 1-866-310-8398

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